Patient notice
How your health information is protected
Effective May 22, 2026. This short notice is for patients and authorised representatives using booking, registration, reception, billing, clinical, lab, radiology, pharmacy, referral, or discharge workflows powered by Anecate Hospital.
Patient terms version ANECATE-HOSPITAL-PATIENT-PRIVACY-KE-v2-2026-05-22
Quick summary
- Your information is collected so the facility can identify you, care for you, bill correctly, process claims, refer you, contact you, and meet lawful health obligations.
- Your health information is confidential. It should be viewed only by authorised people who need it for healthcare or approved facility work.
- You can ask the facility about access, correction, retention, sharing, withdrawal of consent, complaints, and copies of your health information.
- In emergencies, public health situations, claims, legal duties, or court orders, some processing may happen or continue even where consent cannot be obtained first.
What the facility collects
- Your name, age or date of birth, gender, phone number, address, next-of-kin, guardian, emergency contact, and identification details where needed.
- Information about your visit, symptoms, diagnosis, treatment, prescriptions, allergies, vital signs, laboratory tests, radiology, procedures, discharge, and follow-up.
- Billing, payment, receipt, insurance, SHA or other claim information where the facility needs it to charge correctly or process a claim.
- Consent and audit evidence showing who created, viewed, changed, approved, printed, exported, or handled your record.
Why it is collected
- To identify you correctly and avoid wrong-patient care.
- To provide healthcare, appointments, triage, investigations, medicines, referrals, discharge documents, and follow-up.
- To bill accurately, process claims, issue receipts, manage payments, and meet accounting or tax duties.
- To meet lawful reporting, public health, audit, security, professional, insurance, court, or regulatory requirements.
Who may see it
- Authorised facility staff who need the record for care, reception, billing, pharmacy, lab, radiology, nursing, records, audit, security, or administration.
- Referral providers, insurers, SHA or other payers, payment providers, external labs or imaging providers, regulators, auditors, courts, or public health authorities where permitted.
- Anecate Hospital support or technical teams only when necessary for authorised support, implementation, maintenance, security, or audit work.
Your privacy choices and rights
- You may ask the facility how your record is used and who to contact for privacy questions.
- You may request access to your health information through the facility's records process.
- You may ask the facility to correct information that is inaccurate, outdated, incomplete, or misleading.
- You may withdraw consent where the processing depends only on consent, but some records may still be kept or shared where the law, care continuity, claims, audit, or legal defence requires it.
- You may raise a privacy complaint with the facility, and may also use the ODPC complaints process where your concern is not resolved.
What patients and representatives should do
- Give accurate information and tell the facility if details change.
- Use booking links, confirmation codes, and shared documents only for yourself or a patient you are authorised to represent.
- Protect printed records, receipts, discharge documents, claim documents, and messages sent to you.
- Tell reception or the facility privacy contact if you receive someone else's information or notice a privacy concern.
Emergency care
Do not use online booking or messaging for an emergency. Go directly to reception, the emergency desk, or the nearest emergency service. In urgent care situations, the facility may process the information needed to protect life or health before ordinary consent steps are completed.